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  'The purpose of this world is not to have and hold, but to serve.'
Dr. Wilfred T. Grenfell

Quality Improvement

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Quality Improvement

Patient safety is our top priority and is built into every aspect of the care we provide. We want our patients and their families to be actively involved and working with their health care team to help prevent harm and reduce risks.

Labrador-Grenfell Health is actively involved in the national ‘Safer Healthcare Now!' initiative, the flagship program of the Canadian Patient Safety Institute, which is aimed at reducing the number of preventable injuries and deaths related to adverse events. Safer Health Care initiatives include Falls Prevention, Medication Reconciliation, and Safe Surgical Checklist, to name a few.

Falls Prevention

Certain medicines, general weakness and new surroundings can increase your risk of falling. Our Falls Prevention program helps reduce your risk of falling while in hospital. Individual fall risk is assessed on admission. This allows us to write a care plan best suited to your needs.

Here is what you and your family can do to help prevent falls while in the hospital:

  • Identify if you or a loved one is at risk for falls. Tell your nurse/clerk about any recent falls or safety concerns.
  • Use the nurse call bell when you need help, including getting up and using the bathroom.
  • Place the nurse call bell and personal items where you can easily reach them.
  • Bring shoes or slippers from home that have good gripping bottoms and put them on whenever you get out of bed.
  • Take your time getting out of bed or up from a chair. Sit at the edge of your bed for a few seconds before you stand up.
  • If you need help standing or walking, ask for someone to help you. If you use a walker or cane at home, bring it with you. Make sure that you put your name on it. Do not try to use a bedside table or IV pole to support you as these are not safe.
  • Bring your eyeglasses and hearing aid from home and always wear them when you are awake.
  • If you are identified as high risk for falls, the staff will place a green armband on your arm and a Step Safe logo above your bed so staff will be aware that you require assistance.

Medication Safety

When you come to hospital, it is important to bring all of your medications from home (as well as the bottles or packages they came in) along with an up-to-date list with the medication dose, the time you take it and what you take it for. This includes any prescription drugs, and over-the-counter medications. Sharing information about medication, will help to ensure that you are treated with the right medication.

Here's what you and your family can do:

  • Pack all your medication with packages and bottles in a plastic bag. This includes prescription and non-prescription medications such as cold/flu medicine, vitamins, supplements and herbal remedies.
  • Before you come to the hospital, make a list of all medications that you take, The label on the bottle will have the name, how much to take, and how often to take it.
  • If you know what each medication is for, write that on your list as well. If you don't know, before coming to the hospital, ask your doctor or at the store where you get your pills.
  • When you come to the hospital, tell the clerk about any allergies you have.

We will work with you to establish your medication history. As part of this process, you may be asked several times - by nurses, doctors, pharmacists and other health care providers - to repeat the medications you are taking. This is done on purpose as part of our safety program.

We may also change the medications you are taking while in hospital. This may be on a short-term basis or your hospital physician may need to make a permanent change. You will be told if there is a change, and it is a good idea to write yourself a note or ask the nurse to make a note for you.

Our goal is to make sure that you always get the right medication at the right time.

Five Questions to Ask About Your Medications


Accreditation - Providing Quality Care

Accreditation is one of the most effective and visible ways that LGH measures how we are doing in delivering safe and excellent hospital care. As a part of a four-year cycle, Labrador-Grenfell Health welcomes an external team of Accreditation surveyors, comprised of our hospital peers from across Canada, to undertake an in-depth examination of our programs.

Accreditation Canada awarded Labrador-Grenfell Health Accreditation Status following an intensive external review of facilities, programs and services in May 2013. As a result of this review, requirements have been met demonstrating Labrador -Grenfell Health's determination and commitment to ongoing quality improvement. Accreditation Canada acknowledges the leadership, staff and accreditation team members for their efforts and dedication to the provision of safe, quality health services, and achievements against industry standards.

Achieving Accreditation status confirms that Labrador-Grenfell Health services meet national standards of excellence.

A message from the CEO: Labrador-Grenfell Health Achieves Accreditation Status



c. 2007 Labrador-Grenfell Health