Labrador-Grenfell Health supports the establishment of a culture that emphasizes implementing evidence-based best practices, legislative requirements, learning from error analysis, and providing constructive feedback, rather than blame and punishment. In this culture, unsafe conditions and hazards are readily and proactively identified. Medical or patient care errors are reported and analyzed, mistakes are openly discussed, and suggestions for systemic improvements are welcomed. Individuals are held accountable for compliance with patient safety and risk management practices.
To demonstrate accountability for Risk Management, Labrador-Grenfell Health has structured its program to:
- proactively assess and treat risks that could impede Labrador-Grenfell Health from fulfilling its strategy;
- provide assurance to Senior Executive and the Board of Directors that systems are in place to identify and manage the principle risks to Labrador-Grenfell Health;
- enhance decision-making through a clearer understanding of risks or untapped opportunities;
- develop a risk-smart workforce that engages in responsible risk taking in order to accomplish the organization goals; and
- make the best use of resources by implementing the most effective risk responses for the least cost.
Labrador –Grenfell Health supports a culture of safety that encourages open and honest communication with clients/patients/residents and their families. The organization respects the rights of individuals to be informed about occurrences that have affected or may potentially affect their health, in a supportive, private environment and in a timely manner. Labrador-Grenfell Health will discuss occurrences with clients/patients/residents and/or their families in accordance with the Labrador-Grenfell Health Disclosure Policy.
Clinical Safety Reporting System (CSRS)
In 2012, Labrador-Grenfell Health implemented the provincial Clinical Safety Reporting System (CSRS) regionally.
The purpose of CSRS is to provide an electronic reporting tool to ensure appropriate follow up on occurrences (including close calls), reduce reoccurrences, and share lessons learned. The CSRS also has a positive impact on patient safety by fostering the development of quality improvement strategies to help create a culture of safety that will ultimately make healthcare safer for all clients. CSRS provides valuable information related to processes, operational/system concerns and lessons that can be learned through reported occurrences.
Shared Learning Bulletins
Shared Learning Bulletins provide the opportunity to share system improvements that have been implemented as a result of a close call, a review or an occurrence. The development of best practice and mitigation strategies are shared for the enhancement of patient safety.
Labrador-Grenfell Health distributes Shared Learning Bulletins to all staff. This enables Labrador-Grenfell Health to engage in collaborative learning from others and prevent similar occurrences within our organization.
Noblis Risk and Safety Management Alert System (RASMAS)
Labrador-Grenfell Health subscribes to the Noblis Risk and Safety Management Alert System (RASMAS), a web-based subscription service that provides comprehensive notification, distribution and management of product alerts in healthcare organizations.
RASMAS helps Labrador-Grenfell Health to reduce legal risk, improve patient safety, simplify regulatory reporting, and enhance the recall management process. This is achieved by responding to recall and alert notices in as close to real time as possible.
For further information, call the Regional Risk Management Office at 709-454-0123.