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  Performance Measures
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  'The purpose of this world is not to have and hold, but to serve.'
Dr. Wilfred T. Grenfell

Performance Measures

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Performance Measures

Measuring all aspects of our performance is an important part of continuing to deliver safe and excellent hospital care. We look at a number of indicators as part of our on-going quality improvement efforts.

Quality & Safety

Quality care is an on-going process and means we must continuously review and assess all areas of our hospital services. We track, review and report a number of infection control and patient safety indicators. This allows us to take steps to improve, and ultimately, reduce the potential risk to our patients.

Client Experience

We strive each day to listen to our patients and act on what they tell us. This information has a direct impact on our ability to provide quality care. Labrador-Grenfell Health recently initiated an electronic Client Experience Survey and will share results here when information becomes available. Here are a few of the key areas we are looking at:

  • overall satisfaction
  • cleanliness
  • privacy
  • understanding
  • feeling involved in decisions
  • discharge planning
  • listening
  • courtesy and respect

Accreditation - Providing Quality Care

Accreditation is one of the most effective and visible ways that Labrador-Grenfell Health measures how we are doing in delivering safe and excellent hospital care. As a part of a four-year cycle, Labrador-Grenfell Health welcomes an external team of Accreditation surveyors, comprised of our hospital peers from across Canada, to undertake an in-depth examination of our programs.

Accreditation Canada awarded Labrador-Grenfell Health Accreditation Status following an intensive external review of facilities, programs and services in May 2013. As a result of this review, requirements have been met demonstrating Labrador -Grenfell Health's determination and commitment to ongoing quality improvement. Accreditation Canada acknowledges the leadership, staff and accreditation team members for their efforts and dedication to the provision of safe, quality health services, and achievements against industry standards.

Achieving Accreditation status confirms that Labrador-Grenfell Health services meet national standards of excellence.

The Accreditation Canada report can be downloaded by clicking here.


Hand Hygiene Compliance

The single most common way of transferring the microorganisms that cause healthcare-associated infections is on the hands of healthcare workers. Hand hygiene is considered the most important way to reduce healthcare-associated infections.  Hand hygiene has been advocated by the World Health Organization (WHO) as a critical component of patient safety aimed at supporting the reduction of healthcare-associated infections and their consequences.  By performing hand hygiene, healthcare workers can help prevent and decrease the burden of these infections.

Many healthcare regions across Canada audit and report on hand hygiene adherence. Public reporting of hand hygiene adherence rates is one of many interventions that may help shape and change the behavior of healthcare workers. Public reporting encourages transparency and accountability and use of that data helps to drive quality improvement in our healthcare system.

Labrador-Grenfell Health implemented a hand hygiene strategy in 2009 which consisted of staff education, auditing and various other hand hygiene strategies.

Hand Hygiene Rates and Compliance Report 2016

As of January 1st, 2017 Newfoundland and Labrador began collecting hand hygiene adherence rates on predetermined acute care inpatient units across the four Regional Health Authorities. The goal is to improve and sustain the hand hygiene practices of healthcare workers by providing a consistent provincial approach to a hand hygiene program. 

Hand Hygiene Rates and Compliance Reports 2017 (Quarterly report available April 2017)


c. 2007 Labrador-Grenfell Health