Effective June 25, 2020, Newfoundland and Labrador entered Alert Level 2.

For complete guidelines to the public health alert level system, please click here.

COVID-19 Frequently Asked Questions

  • We are requesting that everyone call ahead before visiting our facilities, including the Emergency Department, Laboratory and Diagnostic Imaging. Our staff will provide direction for when you visit.
  • Critically ill patients may be directed to use the Emergency Department entrance as opposed to the main designated entrance.
  • We are encouraging all persons presenting at our health facilities to come alone to reduce the spread of COVID-19.

Effective June 1, 2020, anyone seeking emergency services within Labrador-Grenfell Health hospitals must use Emergency Department entrances. When possible, we encourage the public to call ahead and staff will provide COVID-19 screening before presenting to the site.  

Those presenting to a site as a visitor or for non-emergent services please continue to use the designated entrance below.

 

Entryway for emergent patients

Entryway for non-emergent patients and visitors

Labrador West Health Centre

  • Emergency Department entrance
  • Emergency Department entrance

Labrador Health Centre

  • Emergency Department entrance
  • Main entrance

Charles S. Curtis Memorial Hospital

  • Emergency Department entrance
  • Main entrance (Rotunda)

Labrador-Grenfell Health continues to provide screening at these entryways between 8:00 a.m. and 10:00 p.m.  Please respect social distancing measures, answer questions and follow instructions provided.

As Labrador-Grenfell Health continues to increase services, health care teams are reviewing patient lists and coordinating services. 

As services gradually resume, Labrador-Grenfell Health will continue to ensure that sufficient resources, such as personal protective equipment (PPE) and bed capacity, are closely monitored. Adequate supplies of these resources are required to manage and maintain surge capacity.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 811 or proceed to the nearest Emergency Department if emergency services are required.

  • Only urgent/ emergent surgeries will take place.
  • All elective surgeries are being re-booked.

Labrador-Grenfell Health will contact affected individuals about their surgery.

As Labrador-Grenfell Health continues to increase services, health care teams are reviewing patient lists and coordinating services. 

As services gradually resume, Labrador-Grenfell Health will continue to ensure that sufficient resources, such as personal protective equipment (PPE) and bed capacity, are closely monitored. Adequate supplies of these resources are required to manage and maintain surge capacity.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 811 or proceed to the nearest Emergency Department if emergency services are required.

  • Primary care appointments are available at the Labrador Health Centre and Charles S. Curtis Memorial Hospital. More information is available here.
  • Blood collections services by appointment only. More information available here.
  • Alternative methods for delivering care such as telephone consults or virtual care has been implemented in lieu of in-person consultations when appropriate.

More information on services continuing is available here

  • Finance offices closed to the public. More information available here.
  • Health Records offices are closed to the public. More information available here.

Cafeterias are closed to the public. More information available here.

  • Designated visitors for patients and residents may bring food for themselves or the patient/resident.
  • We ask that you not bring outside food or drink into our health facilities, including dropping items off for patients, resident and staff.
  • Only clean clothes will be accepted for residents in long-term care or for admitted patients.

No toiletries or other items accepted for patients. Labrador-Grenfell Health is temporarily providing these.

To view Labrador-Grenfell Health’s public notice around current visitor guidelines in Alert Level 2, please click here

All visitors will be screened for COVID-19 and be provided a mask which they are required to wear for the duration of their visit.

Individuals must coordinate the visit with the site/health care team in advance.

  • Patients/residents in hospitals and long-term care or personal care homes can have one designated support person who will not change for the duration of visitor restrictions.
  • Admitted patients/residents may identify up to six visitors, including their support person.
  • Labrador-Grenfell Health will contact the designated support person/visitor to discuss visiting procedures.
  • For long-term care, residents can identify one support person and up to five designated visitors. A maximum of two individuals can visit per day and no more than two visitors can visit at the same time.
  • For outpatient and Emergency Department visits, a support person may accompany individuals who require assistance due to health issues or the nature of the appointment.
  • A support person is permitted for individuals during pre-natal ultrasounds.
  • For palliative care patients, care teams can provide direction for visiting as guidelines vary for different palliative care stages.
  • For obstetric patients, one designated person and one doula can attend during delivery. Four additional visitors can visit with a mother and newborn after delivery to the time of discharge.
  • Both parents of an admitted child may visit at the same time. Four additional visitors may be identified.
  • Intensive Care Unit patients can have two designated visitors at the same time. 
  • General visitation is not permitted at this time.

For more information, complete guidelines are available here. 

**We ask that you make arrangements for childcare if you have an appointment to minimize the potential spread of COVID-19.

Volunteering is temporarily suspended.

University and college student placements will continue.

The use of healthcare facilities for community groups is suspended.

Thank you for your patience and cooperation during this time.   

GovNL COVID-19 website

To ensure you are receiving accurate and up to date information about the COVID-19 pandemic in Newfoundland and Labrdor, please click the icon above to visit the GovNL website.

COVID-19 Self-Assessment

If you are feeling unwell or are experiencing symptoms of fever, cough or difficulty breathing, please use the 811 Health Line online self-assessment by clicking the icon above or call 811.