* Effective August 24, 2020 masks are required at all Labrador-Grenfell Health facilities. Non-surgical masks are provided at the designated entrances and must be worn during the duration of a stay for patients, visitors and staff.

Effective June 25, 2020, Newfoundland and Labrador entered Alert Level 2.

For complete guidelines to the public health alert level system, please click here.

COVID-19 Frequently Asked Questions

  • Upon entering a Labrador-Grenfell Health facility, individuals must clean their hands with hand sanitizer and apply a medical mask provided at the designated entrance.
  • Masks are required for the duration of the visit.
  • Individuals presenting for services will be screened at the registration area.
  • Visitors will be screened upon entering the Long-Term Care sites.
  • Visitors for admitted patients must be screened at the Nursing Station prior to entering the patient’s room.
  • Labrador-Grenfell Health will contact the designated support person/visitor to discuss visiting times and procedures.
  • Individuals must coordinate the visit with the site/health care team prior to presenting for visitation.

Anyone seeking emergency services within Labrador-Grenfell Health hospitals must use Emergency Department entrances. When possible, we encourage the public to call ahead and staff will provide COVID-19 screening before presenting to the site.  

Those presenting to a site as a visitor or for non-emergent services please continue to use the designated entrance below.

 

Entryway for emergent patients

Entryway for non-emergent patients and visitors

Labrador West Health Centre

  • Emergency Department entrance
  • Emergency Department entrance

Labrador Health Centre

  • Emergency Department entrance
  • Main entrance

Charles S. Curtis Memorial Hospital

  • Emergency Department entrance
  • Main entrance (Rotunda)

Effective July 27, 2020, screening tables will no longer be located at the designated facility entrances.

  • Clients and patients will be screened through a series of questions when they call to book an appointment.
  • Clients and patients will also be screened when they register for their appointment.
  • When entering our facilities through the designated entrance, we ask that you use the hand sanitizer and don a mask available at those entrances.
  • Masks are required in all our facilities.

As Labrador-Grenfell Health continues to increase services, health care teams are reviewing patient lists and coordinating services. 

As services gradually resume, Labrador-Grenfell Health will continue to ensure that sufficient resources, such as personal protective equipment (PPE) and bed capacity, are closely monitored. Adequate supplies of these resources are required to manage and maintain surge capacity.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 811 or proceed to the nearest Emergency Department if emergency services are required.

  • Only urgent/ emergent surgeries will take place.
  • All elective surgeries are being re-booked.

Labrador-Grenfell Health will contact affected individuals about their surgery.

As Labrador-Grenfell Health continues to increase services, health care teams are reviewing patient lists and coordinating services. 

As services gradually resume, Labrador-Grenfell Health will continue to ensure that sufficient resources, such as personal protective equipment (PPE) and bed capacity, are closely monitored. Adequate supplies of these resources are required to manage and maintain surge capacity.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 811 or proceed to the nearest Emergency Department if emergency services are required.

  • Primary care appointments are available at the Labrador Health Centre and Charles S. Curtis Memorial Hospital. More information is available here.
  • Blood collections services by appointment only. More information available here.
  • Alternative methods for delivering care such as telephone consults or virtual care has been implemented in lieu of in-person consultations when appropriate.

More information on services continuing is available here

  • Finance offices closed to the public. More information available here.
  • Health Records offices are closed to the public. More information available here.

Cafeterias are closed to the public. More information available here.

  • Designated visitors for patients and residents may bring food for themselves or the patient/resident.
  • We ask that you not bring outside food or drink into our health facilities, including dropping items off for patients, resident and staff.
  • Only clean clothes will be accepted for residents in long-term care or for admitted patients.

No toiletries or other items accepted for patients. Labrador-Grenfell Health is temporarily providing these.

To view Labrador-Grenfell Health’s public notice around current visitor guidelines in Alert Level 2, please click here

All visitors will be screened for COVID-19 and be provided a mask which they are required to wear for the duration of their visit.

Labrador-Grenfell Health will contact the designated support person/visitor to discuss visiting procedures.

Individuals must coordinate the visit with the site/health care team in advance to allow staff to prepare for increased volume of individuals on site.

Designated visitors will be permitted as outlined within the updated guidelines in place at each site. These guidelines include:

  • For outpatient and Emergency Department visits, a support person may accompany individuals who require assistance due to health issues or the nature of the appointment.
  • A support person is permitted for individuals during pre-natal ultrasounds.
  • For obstetric patients, one designated person and one doula can attend during delivery. Four additional visitors can visit with a mother and newborn after delivery to the time of discharge.
  • Both parents of an admitted child may visit at the same time. Four additional visitors may be identified.
  • Admitted patients/residents may identify up to six visitors, including their support person.
    • Children are permitted to visit an admitted patient as determined with the care team and in consultation with the patient and family.
    • For long-term care, residents can identify one support person and up to five designated visitors. A maximum of two individuals can visit per day and no more than two visitors can visit at the same time.
  • For end-of-life patients:
    • Visitors traveling from outside of the Atlantic Bubble may be permitted to visit by the clinical care team during the time of isolation (14 days) providing the circumstances meet criteria established by the Department of Health and Community Services.
    • Visiting by rotational workers may be permitted providing the circumstances meet the criteria established by the Department of Health and Community Services.
  • General visitation is not permitted at this time.

For more information, complete guidelines are available here. 

**We ask that you make arrangements for childcare if you have an appointment to minimize the potential spread of COVID-19.

Volunteering is temporarily suspended.

University and college student placements will continue.

The use of healthcare facilities for community groups is suspended.

Thank you for your patience and cooperation during this time.   

GovNL COVID-19 website

To ensure you are receiving accurate and up to date information about the COVID-19 pandemic in Newfoundland and Labrdor, please click the icon above to visit the GovNL website.

COVID-19 Self-Assessment

If you are feeling unwell or are experiencing symptoms of fever, cough or difficulty breathing, please use the 811 Health Line online self-assessment by clicking the icon above or call 811.