* Effective August 24, 2020 masks are required at all Labrador-Grenfell Health facilities. Non-surgical masks are provided at the designated entrances and must be worn during the duration of a stay for patients, visitors and staff.

Newfound and Labrador is currently in Alert Level 2.

For complete guidelines to the public health alert level system, please click here.

COVID-19 Frequently Asked Questions

  • Upon entering a Labrador-Grenfell Health facility, individuals must clean their hands with hand sanitizer and apply a medical mask provided at the designated entrance.
  • Masks are required for the duration of the visit.
  • Individuals presenting for services will be screened at the registration area.

Effective February 14, 2021, the following designated entryways will be accessible to the public for services:


Entryway Before 7:30 p.m.

Entryway After 7:30 p.m.

Labrador West Health Centre

·      Emergency Department entrance

·      Emergency Department entrance

Labrador Health Centre

·      Main entrance

·      Emergency Department entrance

Charles S. Curtis Memorial Hospital

·      Main entrance

·      Emergency Patients to Emergency Department

·      Visiting Patients, Main entrance

We encourage the public to call ahead before visiting our facilities, including visits to the Emergency Department.

These restrictions are necessary to ensure the safety of patients, residents and staff and to limit the spread of illness, including COVID-19.

  • Visitors will be screened upon entering Labrador-Grenfell sites.
  • Individuals must coordinate the visit with the site/health care team prior to presenting for visitation.

View Labrador-Grenfell Health’s March 12 public notice around updates to visitor restrictions here

  • For labour and delivery patients
      • one support person may be present during delivery. That support person may stay with the mother and baby until discharge.
      • An additional two visitors are permitted following delivery to the time of discharge. Visits must be coordinated by the patient care team in advance.
  • For pediatric patients – both parents/guardians may be designated as essential visitors. Only one essential visitor may visit at a time.
      • *Pediatric patients with an extended admission may identify up to two additional designated visitors which remain constant for the duration of the visiting restrictions
  • For inpatients
      • one essential visitor may be permitted to visit as coordinated with facility staff.
      • *Inpatients with an extended admission may be permitted up to two additional designated visitors.
      • Only one visitor is permitted at a time and each visitor is permitted one visit per day.
  • For Outpatient Department and Emergency Department patients – a support person may be permitted for individuals who require assistance due to health issues, who are 18 years of age or under, who are having prenatal ultrasounds or due to the nature of the appointment.
      • *Approval of a visitor in the Emergency Department is at the discretion of the care team.
  • For Long-Term Care – residents may identify one essential visitor, where necessary. Each resident can identify up to two additional visitors.
      • A maximum of two people can visit per day.
      • All visitors must coordinate the visit with the home in advance.
  • For palliative care*the clinical care team of palliative care patients will discuss protocols with the patient/resident/family and advise the number of visitors.
    • General visitation is not permitted at this time.

*In determining the number of visitors permitted, the clinical care team will give consideration to the prevalence of COVID-19 in the community, screening of visitors, space available to support multiple visitors when the patient/resident is not in a private room, and the ability to comply with public health guidance to ensure the continued safety of patients/visitors and staff.

For more information, please visit www.gov.nl.ca/covid-19. 

  • Only urgent/ emergent surgeries and procedures will take place.
  • All elective surgeries are being re-booked.

Labrador-Grenfell Health will contact affected individuals about their surgery.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 811 or proceed to the nearest Emergency Department if emergency services are required.

Following the recent announcement by the Provincial Chief Medical Offer of Health to move to COVID-19 Alert Level 5, Labrador-Grenfell Health is reducing select services at all its facilities beginning Monday, February 15, 2021. 

These restrictions will be in effect for 14 days. After the 14 days, restrictions will be re-assessed.

The following services will continue:

  • Urgent/emergent procedures/surgeries
  • Please note that patients who have traveled for procedures/surgeries will be accommodated.
  • All telehealth services.
  • All cancer services.
  • In-center renal dialysis.
  • Urgent medical imaging (i.e. X-Ray) and Laboratory services (i.e. blood collection).
  • Urgent ambulatory care.
  • Urgent therapeutic services.
  • All mental health and addictions services.
  • Inpatient rehabilitation and urgent outpatient services.
  • Well baby clinics up to 18 months.
  • Postnatal home visiting and support will continue either virtually or in person.
  • Community based services for priority services based on client need (ex: Home Nursing Services, Emergency Home Support and Special Assistance Program, Public Health Nursing).
  • Select in-person primary care appointments at outpatient departments, health centres and community clinics.

Alternative methods for delivering care such as telephone consults or virtual care has been implemented in lieu of in-person consultations when appropriate.

*If you have questions or concerns about a change in your condition, please contact your health care provider, call 8-1-1 or proceed to the nearest Emergency Department if emergency services are required.


More information on services continuing is available here

  • Finance offices closed to the public. More information available here.
  • Health Records offices are closed to the public. More information available here.

Cafeterias are closed to the public. More information available here.

  • Designated visitors for patients and residents may bring food for themselves or the patient/resident.
  • We ask that you not bring outside food or drink into our health facilities, including dropping items off for patients, resident and staff.
  • Only clean clothes will be accepted for residents in long-term care or for admitted patients.

No toiletries or other items accepted for patients. Labrador-Grenfell Health is temporarily providing these.

Volunteering is temporarily suspended.

University and college student placements will continue.

The use of healthcare facilities for community groups is suspended.

Thank you for your patience and cooperation during this time.   

GovNL COVID-19 website

To ensure you are receiving accurate and up to date information about the COVID-19 pandemic in Newfoundland and Labrdor, please click the icon above to visit the GovNL website.

COVID-19 Self-Assessment

If you are feeling unwell or are any COVID-19 symptoms, please use the 811 Health Line online self-assessment by clicking the icon above or call 811.