Privacy and Access

At Labrador-Grenfell Health, we understand that your health information is personal and that it must be protected.  We are committed to keeping all personal health information about you and your family confidential.

The collection, use and disclosure (sharing) of your health information in Newfoundland and Labrador is governed by health-specific privacy legislation known as The Personal Health Information Act, often referred to as PHIA.  PHIA is designed to give individuals greater control over how their personal health information is collected, used or disclosed, while also providing health care professionals with the ability to access and use health information as necessary in order to deliver adequate and timely health care.  We will only collect, use and share your personal health information with others to identify your health care needs, to plan and manage our services, or as otherwise reasonably necessary and permitted by legislation.

For more information about your privacy rights, or if you have a concern relating to your personal health information that you believe we have not appropriately addressed, please contact:
Office of the Information and Privacy Commissioner
P.O. Box 13004, Station A
34 Pippy Place, St. John’s, NL
A1B 3V8;
Tel: (709) 729-6309;
Toll-free: 1-877-729-6309;
Fax: (709) 729-6309;

Your personal health information should be accurate and will be stored securely within Labrador-Grenfell Health. We recognize your right to know your information that is in our records, to access and obtain have a copy provided at a nominal fee and/or to request correction. PHIA further confirms these rights.
To learn more about PHIA, we encourage you to visit the government website at

At Labrador-Grenfell Health, we are committed to our duty of upholding the privacy of your health information.  If you have any questions or concerns about privacy and confidentiality, or regarding your personal health information, please contact:

Privacy Officer

(709) 454-0123

Privacy Breach

A privacy breach occurs when there is unauthorized and/or inappropriate access, collection, use, disclosure or disposal of personal information or personal health information.

The most common privacy breaches occur when personal information and/or personal health information of clients or employees is stolen, lost or mistakenly disclosed (shared).

Examples of privacy breaches are:

  • A document containing information about you is sent to the wrong fax machine, office or mailing address.

  • Unauthorized and/or inappropriate access occurs where by an individual who is not involved in your treatment or health care, accesses your information

If you have a concern or question about your privacy at Labrador-Grenfell Health please contact the Privacy department at