Feedback from our clients, patients, residents and families is important to ensuring the care and services provided by Labrador-Grenfell Health continues to provide safe quality care to the population we serve.
We seek feedback in a variety of ways including at the time of care and to care/service providers as well as following a visit to a Labrador-Grenfell Health facility or after receiving a Labrador-Grenfell Health service.
Below are two ways you can provide feedback around our services and care:
Compliments & Concerns
At Labrador-Grenfell Health, we welcome your feedback and we ensure that every concern is taken seriously.
Our office makes every effort to respond to all feedback within three business days.
Feedback can be in the form of a compliment, a comment or a concern.
If you have feedback to share, please take the following steps:
- Express your feedback to the person who is providing the service or ask to speak with the area’s manager or supervisor.
- If you are not satisfied and require further assistance, please contact the Patient Safety and Quality department.
You may reach the Patient Safety and Quality department by email or mail as described below.
Patient Safety and Quality
c/o Client Relations
178-200 West Street
St. Anthony, NL
Client Experience Surveys (Please Tell Us!)
We strive each day to listen to our patients and act on what they tell us. This information has a direct impact on our ability to provide quality care.
The Labrador-Grenfell Health Client Experience Survey (Please Tell Us!) provides feedback on the experiences of our clients across the care and services we provide across the region.
A few of these key areas include:
- overall satisfaction
- feeling involved in decisions
- discharge planning
- courtesy and respect
Labrador-Grenfell Health launched Client Experience Surveys in May, 2016, to gather direct feedback from patients on their experiences with healthcare programs and services. Please Tell Us! is part of the ongoing efforts to provide the best possible health care services to the people of the Northern Peninsula and Labrador.
We encourage patients, clients, residents and family members to take a few minutes of your time to complete the online survey below. We encourage you to complete a survey after after visit or service. The more feedback, the better able we are to understand our strengths and areas for improvement.
Also check out highlights from the surveys below!